Zendesk
Customer service platform providing ticketing, live chat, knowledge base, and customer engagement tools.
| Security & General Standards | |
|---|---|
| SOC 2 Type II | ✓ Annual audits against AICPA Trust Services Criteria |
| SOC 3 | ✓ Listed in Conveyor trust center badges |
| SOC 1 Type II | ? Not documented in trust center |
| ISO 27001 (Information Security Management) | ✓ ISO/IEC 27001:2022 |
| ISO 27017 (Cloud Security) | ✓ ISO/IEC 27017:2015 |
| ISO 27018 (Cloud Privacy) | ✓ ISO/IEC 27018:2019 |
| ISO 27701 (Privacy Information Management) | ✓ ISO/IEC 27701:2019 |
| ISO 42001 (AI Management Systems) | ✓ ISO/IEC 42001:2023 |
| ISO 9001 (Quality Management) | ? Not documented in trust center |
| CSA STAR (Cloud Security Alliance) | ✓ CSA STAR AI Levels 1 & 2 |
| HITRUST CSF | ? Not documented in trust center |
| BSI C5 (German Cloud Security) | ? Not documented in trust center |
| Privacy & Data Transfer | |
| GDPR (EU) | ✓ |
| CCPA / CPRA (California) | ✓ |
| UK GDPR | ✓ |
| LGPD (Brazil) | ? Not documented in trust center |
| PIPEDA (Canada) | ? Not documented in trust center |
| DPDP Act (India) | ? Not documented in trust center |
| PIPL (China) | ? Not documented in trust center |
| EU-US Data Privacy Framework | ✓ Not documented in trust center |
| Swiss-US Data Privacy Framework | ✓ Not documented in trust center |
| Global CBPR (APEC) | ? Not documented in trust center |
| Global PRP (APEC) | ? Not documented in trust center |
| Industry & Government | |
| HIPAA (US Healthcare) | ~ Requires purchase of Advanced Security or Advanced Compliance add-on and execution of BAA |
| PCI DSS (Payment Card Industry) | ~ Tools provided for secure payment data handling; AWS data centers certified PCI DSS Level 1 |
| FedRAMP (US Federal) | ✓ FedRAMP LI-SaaS authorized |
| StateRAMP / TX-RAMP (US State) | ? Not documented in trust center |
| DORA (EU Finance) | ? Not documented in trust center |
| CJIS (US Law Enforcement) | ? Not documented in trust center |
| FINRA (US Broker-Dealers) | ? Not documented in trust center |
| IRAP (Australian Government) | ? Not documented in trust center |
| Emerging & Strategic | |
| NIST CSF (Cybersecurity Framework) | ? Not documented in trust center |
Data last verified: September 2026
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