Segment
Customer data platform (CDP) for collecting, unifying, and routing customer event data; a Twilio company.
| Security & General Standards | |
|---|---|
| SOC 2 Type II | ✓ SOC 2 listed with report on Segment Trust Center (security.segment.com) |
| SOC 3 | ? Not documented on public trust center |
| SOC 1 Type II | ? Not documented on public trust center |
| ISO 27001 (Information Security Management) | ✓ ISO/IEC 27001 certified (Schellman) with SoA on Segment Trust Center |
| ISO 27017 (Cloud Security) | ✓ ISO/IEC 27017:2015 listed on Segment Trust Center |
| ISO 27018 (Cloud Privacy) | ✓ ISO/IEC 27018:2019 listed on Segment Trust Center |
| ISO 27701 (Privacy Information Management) | ? Not documented on public trust center |
| ISO 42001 (AI Management Systems) | ? Not documented on public trust center |
| ISO 9001 (Quality Management) | ? Not documented on public trust center |
| CSA STAR (Cloud Security Alliance) | ? Not documented on public trust center |
| HITRUST CSF | ? Not documented on public trust center |
| BSI C5 (German Cloud Security) | ? Not documented on public trust center |
| Privacy & Data Transfer | |
| GDPR (EU) | ✓ GDPR listed on Segment Trust Center with DPA available |
| CCPA / CPRA (California) | ✓ CCPA listed on Segment Trust Center |
| UK GDPR | ✓ Not explicitly documented |
| LGPD (Brazil) | ? Not documented on public trust center |
| PIPEDA (Canada) | ? Not documented on public trust center |
| DPDP Act (India) | ? Not documented on public trust center |
| PIPL (China) | ? Not documented on public trust center |
| EU-US Data Privacy Framework | ✓ Twilio (Segment's parent) self-certifies under EU-US Data Privacy Framework |
| Swiss-US Data Privacy Framework | ✓ Twilio self-certification covers Swiss-US Data Privacy Framework |
| Global CBPR (APEC) | ? Not documented on public trust center |
| Global PRP (APEC) | ? Not documented on public trust center |
| Industry & Government | |
| HIPAA (US Healthcare) | ✓ HIPAA listed on Segment Trust Center |
| PCI DSS (Payment Card Industry) | ? Twilio-wide PCI DSS Level 1 exists but not explicitly documented for Segment product |
| FedRAMP (US Federal) | — Not listed on FedRAMP Marketplace |
| StateRAMP / TX-RAMP (US State) | ? Not documented on public trust center |
| DORA (EU Finance) | ? Not documented on public trust center |
| CJIS (US Law Enforcement) | ? Not documented on public trust center |
| FINRA (US Broker-Dealers) | ? Not documented on public trust center |
| IRAP (Australian Government) | ? Not documented on public trust center |
| Emerging & Strategic | |
| NIST CSF (Cybersecurity Framework) | ? Not documented on public trust center |
Data last verified: September 2026
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